Contact Us

We're here to help! If you have any questions about your order, our products, or anything else, don't hesitate to reach out.

Customer Support

Email: support@frostynapbed.com

Response time: within 24 hours

Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 7–15 business days depending on your location.

Can I return my Frosty Nap Bed?

Yes! We offer hassle-free returns within 30 days of delivery. Please contact us at support@frostynapbed.com to initiate a return.

How do I clean the Frosty Nap Bed?

The mat can be wiped clean with a damp cloth or hand washed in cool water. Air dry before use.

Is the cooling mat safe for my pet?

Absolutely. The Frosty Nap Bed uses non-toxic ice silk fabric with no harmful chemicals, gels, or liquids — completely safe for dogs and cats of all sizes.

Still have questions? Email us at support@frostynapbed.com and we'll get back to you within 24 hours.